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UNIFI MONITORING & TICKETING

A network alert. A clear service response.

Connect UniFi infrastructure health to the customer, site and service desk. Rymley brings network events into operational workflows so your team can investigate with the right context.

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For technical service providers and teams responsible for customer UniFi networks across multiple sites.
NETWORK HEALTH WITH CONTEXT

Know whose infrastructure needs attention.

A device alert is more useful when it is connected to the business affected. Rymley associates supported UniFi site and device information with the customer record, location and equipment context. That gives the service desk a route from a network event to the relationship and support history behind it, instead of treating every alert as an isolated message.

  • Associate network sites with the right customers
  • Bring supported gateway, switch and access-point state into context
  • Connect equipment information with customer assets
UNIFI MONITORING & TICKETING

From network event to customer response.

  1. Observe

    A device changes state

    The event relates to a customer, site and equipment.

  2. Qualify

    Check the persistence rule

    Distinguish a brief interruption from a condition needing attention.

  3. Respond

    Create service work

    A qualifying condition connects to a ticket and notification workflow.

  4. Recover

    Review the outcome

    Recovery information stays connected with the service history.

Illustrative workflow. Thresholds, routing and recovery handling are configured for your service process.
EVENT → ACTION

Respond when an interruption needs attention.

Monitoring rules can distinguish an event from an issue requiring service work. A persistence check lets a configured workflow wait before creating a ticket for a device that briefly goes offline. If the condition continues, the event can trigger a ticket and team notification with the affected customer and site. If it recovers, the recovery can be recorded without creating unnecessary work.

  • Apply configured persistence thresholds
  • Create contextual tickets for qualifying events
  • Record recovery as part of the event history
FROM DEVICE TO SERVICE HISTORY

Connect live state to the installed asset.

The customer asset explains what equipment is installed and which job put it there. Supported network information adds its operational state. Together, they help an engineer approach a fault with both the device context and service history. Available measurements and monitoring behaviour depend on the connected UniFi environment, API access and configuration.

  • Find the customer and site behind equipment
  • Retain the connection to installation and service work
  • Review supported network state alongside asset information
ILLUSTRATIVE WORKFLOW

Example: an access point stays offline

A monitored access point reports an offline state. Rymley associates the event with its customer and site, then applies the configured waiting threshold. If the device remains offline, a support ticket can carry the device and location details to the service desk. A brief interruption that recovers is recorded without the same escalation.

  1. 01Device event
  2. 02Customer & site
  3. 03Persistence check
  4. 04Ticket or recovery

UniFi and Ubiquiti are third-party brands. No partnership, endorsement or certification is implied.

QUESTIONS, CONNECTED.

What your team needs to know.

Is Rymley a replacement for the UniFi Network application?

Rymley connects supported UniFi information to customer records and service workflows. Use the UniFi tools for the specialist network administration they provide; Rymley adds the customer, asset and operational context around those systems.

Does every offline event create a ticket?

No. The configured conditions and persistence threshold determine the action. A short interruption can recover before escalation; a sustained issue can create a ticket with the affected customer and site.

Which UniFi information is available?

Supported site and device information can include gateways, switches, access points, clients and network health. The exact information available depends on the UniFi environment and API permissions, which should be reviewed during setup.

Can this work alongside a service desk and inventory?

Yes. Rymley connects customer context, tickets and assets with operational work and inventory. The aim is for network information to contribute to the same service workflow rather than becoming another disconnected dashboard.

Why add customer context when UniFi already sends alerts?

An alert identifies a network condition. Service work also needs a customer, site, equipment context and a responsible team. Rymley connects monitoring to those business records so the response can be managed alongside customer support.

Is Rymley a replacement for the UniFi controller?

No. UniFi remains the network administration environment. Rymley connects supported monitoring information to customer records and service workflows. Device management requirements and the exact connection should be reviewed against your existing setup.

PLAN YOUR RYMLEY WORKFLOW

Decide when an alert should become work.

Use these questions to make your Rymley conversation specific to your business. We can discuss the workflow, relevant connections and package fit together.

Let’s talk about your business
  • Which network sites and devices belong to each customer?
  • How long should a fault persist before it creates a ticket?
  • Who handles the ticket and what should happen on recovery?
PRACTICAL GUIDES

Make an informed next step.

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EXPLORE YOUR WORKFLOW

Built around the work you do.

BUSINESS, CONNECTED.

Let your information move the business forward.

The customer, the sale, the job, the stock and the support team. One business platform. Business, connected.

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