The customer, the sale, the job and the stock share one connected workflow. Keep information flowing across every part of your business.
Customer details, sites, contacts, tickets, assets, contracts and commercial relationships form the foundation. Customer 360 connects documents, communications, phone activity and network information to that relationship.
Deals move from New through Qualified, Proposal and Negotiation to Won or Lost. Sales reporting connects open and weighted pipeline to won sales, quoted and actual gross profit, and salesperson or customer performance.
Quotes snapshot products, services, quantities, prices, costs, discounts and terms. Revisions remain linked to the Deal. Acceptance marks the Deal Won at the accepted value; Create Job links one Sales Order and one Ticket after a review of title, queue, status and assignees.
The Sales Order retains the accepted commercial snapshot. The Ticket owns actual material activity, so ordered, actual, remaining and additional quantities can be compared without consuming stock twice. Ready for Billing makes the linked Sales Order Ready to Invoice.
Tickets connect customer, site, contact and queue to notes, labour, timers, work and materials, attachments, contracts, assets and billing preview. Created By is separate from the multiple people assigned to do the job.
Manage products, suppliers, locations, receipts, transfers, corrections and availability in Inventory. Add real stock to a Ticket; installed serialised equipment becomes a Customer Asset with its custody and job history connected.
Purchase Orders preserve supplier, product and commercial snapshots. Partial, multiple and serialised receipts place stock into exact Inventory Locations used by engineers and Tickets.
Microsoft 365 connections create or update Tickets from email, retain replies and bring engineer availability into scheduling. Wildix links caller context, call activity, recordings and integrated service, sales and management wallboards.
A secure Customer Portal wizard collects users, numbers, departments, hours, routing, voicemail and devices. Saved progress, missing-information checks and customer approval lead into supported, safely scoped Wildix provisioning.
The monitoring layer connects UniFi networks, Wildix PBXs, Microsoft 365, Shelly and other supported systems. Surface Healthy, Warning, Critical, Offline, Authentication issue or Data stale states in the right customer context.
Rymley joins monitoring and operational events to workflows. AI can summarise tickets and calls, classify email, extract actions and identify missing onboarding information. Shelly events and vehicle geofences extend that context to physical operations.
Live power demand, consumption history and meter health can sit alongside billing and tenant context. Security events, authorised gate control, network observations and message delivery each retain their link to the right site, people and service history.
One shared timeline is the centre of Rymley. It connects the work across teams, systems and physical locations.
Explore the integrationsThe linked Sales Order is Ready to Invoice.
Actual usage stays linked to real Inventory.
Serialised equipment becomes a Customer Asset.
One Sales Order and one Ticket linked.
The Deal is Won at the accepted Quote value.
Give sales, engineers and support one connected view of each customer.
Explore the workflowConnect the accepted quote, job, stock and ready-to-invoice handoff.
Explore the workflowBring tickets, customer history, communications and assets into the work.
Explore the workflowConnect customer calls, tickets and structured phone-system onboarding.
Explore the workflowTurn persistent network events into customer-aware service requests.
Explore the workflowFollow equipment from supplier receipt to stock, installation and customer support.
Explore the workflowConnect smart-meter usage, site context and billing-ready activity.
Explore the workflowConnect site events, alarms and authorised access to the right operational response.
Explore the workflowUse approved WhatsApp notifications with delivery status and the site context behind each message.
Explore the workflowThe customer, the sale, the job, the stock and the support team. One business platform. Business, connected.